Delivery & Returns

These terms apply to orders placed directly with GRAFIKKCI. Each T-shirt is printed after you order. Standard designs offered in a choice of colour and size are not treated as personalised items merely because they are printed on demand.

Delivery costs and destinations

For an order of one REIS T-shirt, the product is £20 and standard delivery is £5, making £25 total before any import duties or other taxes that may apply. We currently accept orders only for delivery countries available in our secure checkout. We do not ship to Turkey. We do not currently offer a multi-item checkout.

Orders are produced after purchase. Production and transport times depend on destination, and any delivery timing we communicate is an estimate rather than a guaranteed date. We aim to deliver without undue delay and will contact you if we cannot fulfil an order. You can contact us if your parcel is late, lost or appears to be missing.

For international deliveries, customs charges, duties or local import taxes may be charged by the destination country and are generally the recipient's responsibility where applicable. Any such extra charges are separate from the £25 checkout total.

Changed your mind?

You can notify us that you wish to cancel your order for any reason within 14 days after receiving it. You then have a further 14 days to send the item back. You may try on the garment as you would in a shop, but we may make a lawful deduction if handling beyond that reduces its value.

For change-of-mind returns, you pay the return postage. Contact us before sending your return so we can provide return instructions and an appropriate address. We will refund the product price and the original standard outward shipping charge, where applicable, within 14 days after receiving the returned item or satisfactory evidence that it has been sent back. We may withhold the refund until then. Refunds are made to the original payment method.

Faulty, damaged or incorrect items

If something arrives damaged, faulty, misprinted or different from what you ordered, please get in touch as soon as possible, ideally with your order number and clear photos of the item and packaging. We will investigate and offer a suitable remedy, including a replacement or refund as required. This policy does not limit your statutory consumer rights, and a delay in reporting does not automatically remove those rights.

Lost or delayed orders

If your order has not arrived, please get in touch with your order number so we can check the delivery status and arrange an appropriate solution. Delivery problems are handled in line with your applicable consumer rights.

Contact and returns requests

For questions, cancellation requests or order issues, contact @grafikkci on Instagram. Please include your order number, the email used at checkout and a short description of the issue. Do not send products to a production facility; contact us for return instructions first.